FAQ
FAQ
We’ve answered some of the most common questions below. If you can’t find the information you’re looking for, or if you have any additional questions, please don’t hesitate to get in touch. We're always happy to help!
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase. That's why we accept returns within 14 days of delivery. For full details and instructions, please visit our Returns & Exchanges page.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email containing your tracking number. You can use this to track your parcel on our Track Your Order page or directly via the courier's website.
Can I cancel or change my order?
We understand that plans can change. If you'd like to cancel or amend your order, please contact our customer support team as soon as possible. We'll do our very best to assist you before your order has been dispatched.
2. Product Questions
What size should I order?
To help you choose the correct size, we provide a detailed size guide on each product page. We recommend checking this guide before placing your order.
What materials are used in this product?
Details about the materials used can be found in the Product Description section on each product page. If you need any further information, please don't hesitate to contact us.
How should I care for this product?
Care instructions are included in the Product Description section of each product page. Following these recommendations will help keep your product in excellent condition.
Is this product available in other colours?
If additional colours are available, they will be displayed on the product page. If you can't find the colour you're looking for, please get in touch and we'll do our best to help.
3. Payment Questions
What payment methods do you accept?
We accept a range of secure payment methods, including Visa, Mastercard, American Express and other payment options available at checkout.
Do you offer payment plans?
We do not currently offer payment plans.
Is my payment information secure?
Yes. We take the security of your personal and payment information very seriously. All transactions are processed securely using industry-standard encryption technology to help protect your data.
4. Delivery Questions
How long will it take to receive my order?
Delivery times vary depending on your location. For more information, please refer to our Shipping Policy.
Do you offer free delivery?
Yes. We offer free delivery on all orders across the UK.
Do you deliver to PO Boxes?
Delivery to PO Box addresses may not be available for all orders or courier services. If you're unsure, please contact our customer support team before placing your order.
5. Contact Questions
How can I contact customer support?
You can contact our support team by emailing info@wellory.co.uk or by using our live chat.
What are your opening hours?
Our customer support team is available:
Monday – Friday: 8:00 am – 8:00 pm
Saturday – Sunday: 8:00 am – 4:00 pm
We aim to respond to all enquiries within 24 hours.
How can I provide feedback?
We always welcome your feedback. If you'd like to share your experience or suggestions, please email us at info@wellory.co.uk.
Do you have a physical store?
We currently operate exclusively online. By working with trusted warehouse partners, we're able to keep our operating costs low and offer high-quality products at competitive prices.